Product Designer with experience building AI-powered tools, developer products, and B2B platforms across SaaS and fintech.
At Unifonic, I design AI capabilities for the Chatbot and Agent Console products, collaborating with a highly diverse global engineering and product organization. Previously at VOIS, I designed AI-powered tools for Vodafone Germany that enhanced employee productivity while contributing to the AI design system. Before that, at Luciq (formerly Instabug), I worked within the AI squads to design features that help developers debug, resolve, and improve app quality. Earlier at e& (Etisalat), I contributed to SuperPay, a large-scale fintech product, and internal tools.
Experience
Jun 2026 — Present
Senior Product Designer
@ Unifonic
Designing end-to-end user flows and AI-powered features for the Chatbot and Agent Console products. Collaborating across a highly diverse, global engineering and product organization spanning 40+ nationalities.
Oct 2025 — Jun 2026
Senior Product Designer
@ VOIS
Collaborated with Vodafone Germany to design AI-powered tools that enhanced employee workflows and productivity. Contributed to the AI design system.
Aug 2024 — Oct 2025
Product Designer
@ Luciq (Formerly Instabug)
Designed AI-driven features and scalable systems within the AI squads. Led the Session Replay redesign and SmartResolve crash-fix workflow.
Apr 2023 — Jun 2024
Product Designer
@ e& Egypt (Etisalat Egypt)
Contributed to SuperPay, a large-scale fintech product. Built intuitive, on-brand interfaces and collaborated closely with developers.
Jul 2022 — Mar 2023
UX Researcher
@ e& Egypt (Etisalat Egypt)
Part of the EUX team. Tested digital products, conducted UX research, and shared insights through reports and videos.
Education
Oct 2021 — Jun 2022
Web and User Interface Development Professional Diploma
Information Technology Institute (ITI)
Sep 2013 — Jun 2018
BSc. of Engineering, Architecture
Tanta University
Recognition
2025 · Q2
Instabug Ultimate Team
Recognized as part of Instabug's Ultimate Team for contributions across multiple squads:
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Feedback Squad: Led the redesign and enhancements of Session Replay, significantly increasing enterprise adoption.
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AI Squad: Designed SmartResolve, an AI-powered agent that automatically generates fixes for app crashes.